Privacy Policy

1. Introduction

BlazeGrove Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our OpenClaw Installation Service.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name and email address
• Phone number (optional)
• Company name (optional)
• Billing and payment information (processed securely by Stripe)

Technical Information

• System information (OS version, hardware specifications)
• IP address and browser type
• Installation logs and error reports
• Service usage data

Communication Data

• Support tickets and email correspondence
• Chat transcripts (if applicable)
• Feedback and survey responses

3. How We Use Your Information

We use your information to:

• Provide and deliver our installation services
• Process payments and send receipts
• Communicate about your orders and appointments
• Provide technical support and troubleshooting
• Improve our services and user experience
• Send service updates and important notices
• Comply with legal obligations
• Prevent fraud and ensure security

4. Third-Party Services

We use the following third-party services:

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure password hashing and authentication
• Regular security audits and updates
• Access controls and employee training
• Encrypted database storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Order history and support records are kept for 7 years for accounting and legal purposes. You may request deletion of your account and data at any time.

7. Your Rights (GDPR & CCPA Compliance)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information below.

8. Cookies

We use essential cookies to maintain your session and authentication. We do not use tracking or advertising cookies. By using our service, you consent to our use of essential cookies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at: